Made for you, supported by us.

Cancelling before production starts

Orders are reviewed before they are released to production, so there is a short window after payment in which an order can usually still be stopped. If you need to cancel or correct something, email hello@proper.am with your order reference as soon as possible. If production has not started, we will cancel the order and refund it in full.

Once production has started, the item is already being made specifically for you and can no longer be cancelled. We cannot resell a personalised piece, so from that point the sections below apply instead.

Damaged, defective, or misprinted items

Email hello@proper.am within 30 days of receiving the item. Include your order reference, a description of the problem, and clear photographs of the item and packaging. We will review the issue with our production partner and, where the item is faulty, damaged, or materially different from the approved proof, arrange an appropriate reprint, replacement, or refund.

Do not post the item anywhere unless we give you return instructions. Printful normally does not require a damaged, defective, or misprinted item to be returned before resolving a verified production issue.

Lost deliveries and returned packages

Report a package that has not arrived within 30 days of its estimated delivery date. If a carrier returns a package, we will be notified by Printful and will contact you about the next step. A new shipping charge may apply when the original address was incomplete or incorrect; it should not apply when the carrier caused the return.

Personalised and made-to-order goods

Because personalised products are made specifically from an approved composition, we do not ordinarily accept returns or exchanges for a change of mind, an incorrect size or colour selected by the customer, or a spelling/design choice shown in the approved proof. Please check the product options and proof carefully before payment. If you spot a mistake straight after paying, contact us immediately — while an order is still awaiting production it can usually be cancelled and refunded in full.

This does not limit any statutory rights. If consumer law in your country gives you additional rights, including rights for faulty, misdescribed, or undelivered goods, those rights continue to apply.

How refunds are issued

Where we agree a refund, we refund the full amount you paid for that order, including delivery — unless you have agreed a different remedy with us, such as keeping the item with part of the price returned.

Refunds are returned to the original payment method. We cannot send a refund to a different card or account. Your bank usually posts it within five to ten business days, and we will email you as soon as the refund is issued.

Who handles the request

Your contract and customer support relationship are with Zanazan GlyphGarden | PROPER Studios. Contact us, and we will communicate with Printful as the fulfiller. Printful's address on a packing slip is not an instruction to send an unapproved return directly there.